Refund & Return Policy

Effective Date: July 1, 2025

At Popular Food Service, we strive to provide high-quality dry food products with complete customer satisfaction. If you’re not fully satisfied with your purchase, please review our refund and return policy below.

1. Return Eligibility

Due to the perishable nature of dry food items, returns are only accepted under the following conditions:

  • You received a wrong, damaged, or expired product

  • The product is unopened, unused, and in its original packaging

  • You report the issue within 48 hours of delivery

2. How to Request a Return

To request a return or refund:

  • Contact us at [email protected] or call us at +91 83459 69399

  • Include your Order ID, product details, and a photo of the item (if applicable)

  • Our support team will verify and process your request

3. Refund Process

Once your return is approved:

  • A replacement will be sent (if stock is available), or

  • A refund will be processed to your original payment method within 5-7 business days

Note: Shipping charges are non-refundable unless the error was on our side.

4. Non-Returnable Items

We do not accept returns on:

  • Opened or used food items

  • Products returned after 48 hours of delivery

  • Items damaged due to misuse or improper storage

5. Cancellations

Orders can only be cancelled before they are shipped. Once dispatched, cancellation is not possible.

Need Help?

We’re here to assist you!
📧 Email: [email protected]
📞 Phone: +91 9330184684